Privacy Policy

Last updated: November 6, 2026

1. Who we are

The Rolarix app and the R-One service are provided by:

Rolarix Systems Ltd is the controller of the personal data described in this policy. In this policy, “Rolarix”, “we”, “us” and “our” refer to Rolarix Systems Ltd, and “app” refers to the Rolarix mobile app.

2. Data we collect

We collect the following data when you use the app:

• Account data: your name and mobile phone number. Your mobile number is used to create your account and to verify it by SMS code when you sign in.
• Gate and access data: the gates you have access to, your permissions and role (for example installer or user), the names you give your gates, and the opening schedules you configure.
• Activity logs: a record of gate-open actions, including which user opened which gate and at what time.
• Device data: identifiers of R-One controllers and their connection status, so that the app can show whether a gate is online and send commands to it.
• Gate location (only with your permission): when you register an R-One unit, the app asks for permission to access your device’s location once, to record where the unit is installed. This location is saved in the administrator’s profile for that gate.

3. Data we do not collect

• The app does not track your location. It accesses location only once, with your permission, when you register a unit, and never in the background.
• The app does not access your contacts or photos.
• The app does not collect advertising identifiers.
• The app shows no advertisements.
• The app does not process any payments in-app.

4. How we use data

We use the data described above only to:

• create and manage your account and verify your mobile number;
• let you open the gates you are authorized to open and manage users, roles, gate names and schedules;
• record the installation location of a unit when it is registered;
• show gate owners and administrators who has access to their gate and when it was opened;
• monitor the connection status of R-One controllers and keep the service working reliably;
• provide support when you contact us, and protect the security of the service;
• comply with our legal obligations.

We do not sell your personal data, and we do not use it for advertising or profiling.

5. Sharing of data

We share personal data only in the following cases:

• Service providers that help us run the service and process data on our behalf only for that purpose:
  • Microsoft Azure, which hosts our cloud backend and stores the data;
  • an SMS provider, which delivers verification codes to your mobile number.
• Gate owners and administrators: the owner or administrator of a gate can see the users who have access to that gate and the activity log of that gate.
• Legal requirements: where we are required to do so by law, regulation, court order or a lawful request from a competent authority.

6. Data retention

We keep your personal data for as long as your account is active and as needed to provide the service. When your account is deleted, we delete your personal data or make it anonymous, except where we must keep certain information to comply with a legal obligation.

7. Security

We take appropriate technical and organizational measures to protect your data. Communication between the app, our cloud backend and R-One controllers is encrypted, and access to personal data is limited to what is needed to operate the service. No method of transmission or storage is completely secure, but we work to protect your data against unauthorized access, loss or misuse.

8. Your rights and account deletion

Subject to applicable law, you have the right to access the personal data we hold about you, to ask us to correct it, and to ask us to delete it.

Deleting your account: you can request deletion of your account and its associated personal data in either of these ways:

• in the app, using the account deletion option; or
• by email to [email protected], including the mobile number linked to your account and stating that you want your account deleted.

We respond to all privacy and deletion requests within 30 days.

Location permission: location access is optional and requested only when you register a unit. You can deny it, or revoke it at any time in your phone’s settings, and the app will continue to work normally without it.

9. Children

The app is not directed at children under 13, and we do not knowingly collect personal data from children under 13. If you believe a child under 13 has provided us with personal data, please contact us at [email protected] and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will publish the updated version on this page and change the “Last updated” date above. We encourage you to review this page from time to time.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: